GENERAL PRODUCT GUARANTEE
RETURN & EXCHANGE POLICY
Products may be exchanged if you receive an item you did not order as a result of our error in which case we will cover standard shipping cost.
Synthetic bocce sets purchased from Bocceroo are non-refundable.
Metallic Bocce Ball sets come with a one year factory warranty from the date of production. Products may only be exchanged if breakage of ball occurs, not scratches or chips as a result of normal usage.
Accessories purchased from Bocceroo are non-refundable.
SHIPPING AND HANDLING
Allow up to 2 days of handling after purchase is completed. Shipping duration is dependent on the type of service you have selected. Please note that custom made metallic bocce may take up to 8 weeks to arrive dependant on your location, manufacturing, and customs once an order is placed. We will be in frequent communication and provide you with the status of your order. This does not apply for other items.
This information is only relevant for International deliveries only made outside Australia.
INTERNATIONAL SHIPPING CHARGES:
Australia Post is used to calculate international shipping charges. Once an order is placed, Bocceroo will review these charges based on your delivery location with other shipping carriers. However Bocceroo takes no responsibility for any Duties & Taxes charges which may be incurred by the recipient country's government once the product reaches your country. Please read the following for more information:
Special rules apply for orders delivered to the United States. Orders delivered to the United States are tax free - they are exempt from US customs duties and Australian taxes. There should be no customs duties for products imported/delivered to the United States due to the Fair Trade Agreement (FTA) between Australia and the United States (commonly referred to as the AUSFTA) which has been effective as from the 1st of January 2005. The FTA provides that US customs duties should not be applied on goods from Australia that are sent/delivered to the US.
New Zealand GST will be charged by New Zealand customs for orders that are greater than NZ $400 (including shipping). You will be contacted by the Courier Company or postal service to pay the GST before your goods are released by customs.
Shipping charges for delivery within Europe may be reduced to local shipping charges for some metallic bocce products only. The purchaser will be advised of any associated refunds.
ALL OTHER COUNTRIES:
Please note that for all international orders, you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country.
For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the delivery fee or purchase price of Bocceroo products. We have no control over these charges and cannot determine what they may be. We are not authorised by international governments to charge import duties on their behalf.
Note that customs duties may not always apply dependant on varying customs policies between countries. We advise you to contact your local customs office for further information.
Contact Us if you may require any further clarification